Our Free Shipping & Return Policy for U.S. Orders
FREE RETURNS
We’re so obsessed with quality that we practically live in our own gear. We’re so confident you’ll love your order that we’re basically the unicorns of the triathlon world—offering free U.S. shipping and no-hassle returns within 30 days. Yep, that’s right. We’re the few, the proud, and the totally stress-free when it comes to your gear.
All you need to do is:
- Locate your order number
- Follow the simple step by step return/exchange process HERE.
- Print your FREE return label and packing slip
- Include the packing slip in your package (this has your name and order # on it so we know who it belongs to)
- Drop your package off in your mailbox or local Post Office
Psst- Want your refund faster? Select store credit when processing your refund and you'll receive it as soon as your return is scanned in at the Post Office.
Because we can’t promise your dream item will still be in stock by the time your return hits our office, we highly recommend using the ‘shop now’ function during the return process. It’s like speed-dating with gear—find your match before someone else does!
For our International Customers:
Box up what you need returned or exchanged and include your return card with your order # and name and ship it back to us at:
What can be returned?
Anything can be returned within 30 days of delivery for a full refund unless the item was marked down making it Final Sale.
Anything else?
That pretty much covers it, but please ensure the following:
- Please make sure original sizing and hang tags are attached
- Please be sure the garment is clean and scent-free (ahem, laundry detergent)
- Swimsuits must have hygiene sticker in place and untampered with
- All garments are subject to inspection
- Accessories MUST be in unopened original packaging to be returned
Finally, please give us up to 10 days to process your returns and exchanges once they arrive at HQ. We’re a small but mighty team, and while we’re not speed demons, we’re dedicated to getting to your request as quickly as humanly possible—probably with a coffee in hand and a few friendly pep talks!
Still having trouble?
No worries—just shoot us an email at [email protected], and we’ll get you sorted. Our team will get back to you in about 24 business hours, so hang tight. We’re busy saving the world, one email at a time!
If you're returning, we'd love to get your feedback on why you're sending your gear back. Please fill out this short survey below and receive a $10 coupon off your next purchase!
FREE U.S. SHIPPING
For expedited orders, UPS DOES NOT reliably deliver on Saturdays. So, a 2-day order placed on Thursday won't arrive until the next Monday or Tuesday. The same goes for Saturday orders—sometimes we’re in the office, but other times we’re out conquering the Santa Monica mountains on our bikes. Who knew shipping and adventure could mix? :)